HOW IT WORKS

8 Easy Steps From Start To Finish

1. START your order

Please visit our Request a Quote page and fill out our form. Once you have submitted, you’ll receive a reply within 24 hours or less from one of our account managers with a unique reference number and shipping instructions. If you’d like an estimate before you ship; no problem. You can send us the details of your project and we’ll email you back a free quote.

2. SHIP us your samples

Pack up your samples and send them to our Montreal agency. It’s good practice to select the best samples so we you can avoid dings, dents, and scratches. Please pack each item securely so they don’t get damaged en route. Lastly, enclose the reference number inside the box while labeling how many boxes we should expect example: 1 of 2 / 2 of 2, etc so we can let you know when your products arrive.

3. WE PHOTOGRAPH your samples

When your samples will arrive at our agency, we’ll reach out to you and confirm receipt. We will then photograph your samples with your instructions and upload the shoot proofs (the raw unedited photos from the photo-shoot) to our very own proofing system – inside there you will see all the photos from the shoot and approve the images you want and reject the photos you don’t want. – we only bill for the approved images.

4. WE EDIT your approved photos

Once we have receive the approved shoot proof, we than begin the editing process which is removing the background, fixing scratches, colour corrections, etc. We will also be applying any feedback you have provided during Step 3.

5. REVIEWING your edited photos

Once we are done applying all the editing from Step 4, we re-upload your proofs (the photos you approved from the photo-session) for your final review / approval and once everything is good to go, we than output the JPG files to your specifications i.e. 3000px by 3000px w/ 300ppi by default.

6. INSTANT DOWNLOAD online delivery

Once we know your images are approved and ready we’ll upload them in our private online proofing system where you can view and download your projects immediately. Rest assured that we keep your files available online so you can download them any time. Please also note if you’d like to make any additional changes or alterations at this step; additional charge may apply.

It’s good practice to let us know what your expectations are during steps 1 to 4 before we deliver your high res JPG files and before we ship your samples back to you.

7. SENDING BACK your samples

Once the project is closed out and finished, we’ll pack up and ship your samples back to the address you provide. Shipping fees can be included on your invoice or charged to your UPS or FedEx account.

8. LEAVE A REVIEW of our services

Now that you have your photographs for your website, Amazon store or what have you and you have your samples returned, we wanted to take a moment to thank you very much for choosing to work with our agency.

With that being said, as you know, we are a local business that depends on positive word-of-mouth advocacy and we would greatly appreciate it if you would recommend our business to your friends and colleagues.

An easy way to do that is by providing a star rating of your choice based on the experience you had with us on our Google listing by clicking here: http://bit.ly/GoogleReview5Star

If you don’t want to use google; another way is by rating us on our:

Fan page here: http://bit.ly/facebook-fanpage-reviews
Yellow Page here: http://bit.ly/YellowPages-Review

Thank you in advance.

FREQUENTLY ASKED QUESTIONS

1. PRICING

Q1: Do you charge per-photo or on a per-product basis?

A1: We charge on a per-photo basis. Example: If you have five products and you want 2 photos per product than we will invoice for a total of 10 photos.

 

Q2: How much will it cost?

A2: One thing to consider is we are a volume based agency meaning the more photographs you need, the less you will pay per photo. Our Pay As You Go price is set to $15 per image.

Simple count how many products you have and multiply that by how many images you need per product.

Example: You have 10 products, needing 1 photograph each would be $15 x 10 = $150 to have them photographed and edited.

Feel free to use this calculator to run your own numbers:

Calculator - Gheorghe Marin Adrian





Q3: How can I get a better rate?
A3: We sell three competitive packages for high volume clients which are:

Brand Package: 250 photos = $2,000 ($8 per image)
Retailer Package: 500 photos = $3,250 ($6.50 per image)
Wholesaler Package: 1000 photos = $5,000 ($5 per image)

 

Q4: Do I have to pay in full for a package?

A4: Yes. In order to receive the packaged price, the invoice will need to be processed within a Net 30 maximum or before all photos are delivered; which ever comes first.

 

Q5: How can I pay?

A5: Before beginning any project, we will send a quote with a payment link for a minimum non-refundable 50% deposit which you can use to accept the quote and pay. We accept all major credit cards as well as Paypal.

 

Q6: When I buy a package, do I need to send you all the product right away or can I spread out the projects?

A6: When you buy a package; let’s use the Wholesaler package of 500 photos as an example. Once you purchase this, it acts as a retainer for you to use when you see fit. If your first project is January 10th and you only use 100 photos than you will have 400 photos still to use throughout the year.

 

Q7: Do retainers expire?

A7: No. If you purchase a retainer on January 1st 2018 and you not use all of the photos by December 31, 2018, than the remaining photos simply roll over to the next year or until your next project.

 

Q8: What does the price include?

A8: The price will always include:

  • Professional photographer
  • Professional post edit retouching
  • High Res JPG files
  • Online delivery within 5 to 7 business days
  • Unlimited web usage and more

 

Q9: What does the price NOT include?

A9: The price does not include:

  • Model Fees
  • Make-up and hair stylist
  • Props
  • Location fees ($300 if we need to transport our team and studio to your facility)
  • Meals (Dependant on how long the photo-shoot is)
  • Express Delivery (see below)

 

Q10: What is Express Delivery?

A10: Express Delivery is a service we offer if and when you require your photos / projects delivered before the allotted 5 to 7 business days.

 

Q11: When should I request ED and how much does Express Delivery cost?

A11: Normally we require 5 to 7 business days to around any given average project. For example, let’s say we receive your samples Friday and we schedule your photo-shoot Monday; the clock starts the day we scheduled your shoot i.e. Monday. The earliest would have your edited files delivered would be 5 business days from Monday which would be that Friday or at maximum the following Tuesday / Wednesday.

If the timeline above does not fit within your timeframe; we can deliver sooner but would would apply the following express fee per photo:

4 business days = $4.50 per photo
3 business days = $5.50 per photo
2 business days = $7.50 per photo
1 business days = $10.00 per photo

 

Q12: Are they any other charges I should know about before continuing?

A12: Yes. Each project and client is unique and comes with it’s own variables. The prices we list on our website and constant and fair throughout each project however there are circumstances where special rates and discounts can be applied. For example, by default we deliver flatten high res 3000px by 3000px w/ 300ppi files but if you required transparent PNG files, we will for those an extra $3.50 per image. 

Below is a list of the additional costs:

  1. Transparent backgrounds = $3.50 per image
  2. Custom mannequins or props = TBD
  3. Talent or Crew= TBD
  4. Custom editing = $1.50 per fix (if a sample isn’t made correctly and we have to alter it in any way, this fee will apply)
  5. Staging / styling photos = $10 per photo (lets say you sell luggage and need to have a photo of it filled with clothes and supporting props to show the functionality of the product itself.
  6. Group shots = Base price of $15 + $0.50 per item that is in the photograph
  7. Composites = $25 + $0.50 per item that is in the photograph
  8. Colour ways = Base price of $15 – $5 per image – if you have a sample that comes in 5 different colours and we only photograph 1 colour and photoshop the rest, that actually we’ll only bill you for the base $15 for the 1st image and $10 per colour way. The invoice would like like $15 + $10 + $10 + $10 + $10 = $55
  9. Taxes = the listed prices on the website do not include GST 5% and QST 9.975% taxes – these are applied on the final invoice.
  10. The unforeseen = TBD (pretty much anything that goes outside the scope of what the service is offering i.e. product catalogue photography; simply put, your product by itself on a white background.
2. SHIPPING

Q1: Do we get our samples back once the project is finished?

A1:Yes! The cost to return your samples will be included on your invoice and if it is not, it will be added at the end or separately. You can also volunteer to come drop off your samples and pick them up too. Alternatively, with your permission we can donate your products to local charity or discard them if you wish. *Due to import and export regulations, return shipping is limited to USA Designations.

 

Q2: I have a sample that is very large. Can you shoot it?

A2: Yes: When sending a very large or heavy sample, please speak to your account manager first before sending as we have two options:

Option 1: We can come to your facility and photograph your samples (a $300 on location fee will apply)

Option 2: We have two large warehouse freight elevators in our building. We will need to coordinate when your samples will arrive and how long it will take to produce them. The client will be response for delivery and retrieval within the 5 to 7 business days. If not, $3 per item per day will be charged as a storage fee for large products and will be disregarded after 30 days of unretrival.*While we do have freight elevators, we do not have a fork lift. Ensure freight shipments are delivered via a truck equipped with a lift gate.

3. PROCESS

Q1: Do I need to be located near or in Montreal Quebec Canada to be a client?

A1: No! You don’t need live or operate your business in Montreal Quebec, or even in the Canada, to work with our agency!

*But if you are in Montreal, please drop by and meet with the team!

 

Q2: What if I would like or need to reshoot an image?

A2: If our team has made a mistake we will gladly re-shoot or edit the photos to make them right at no charge. However re-shoots for aesthetic or changed opinions, resulting from client error or omission will be subject to additional fees to correct at the time of the change request.

4. USAGE & COPYRIGHT

Q1: What kind of usage license comes with the photographs?

A1: Upon delivery, the images are licensed to a client for use on a royalty-free basis. This translates for the client to be able to freely use the images in any of their publications as many times as they would like, with unlimited distribution, without ever having to pay additional royalties to the owner of the copyright which is and always Studio Cody Caissie Inc i.e. 9333-0041 Quebec Inc unless specified in writing by SCC Inc.

SCC permits the use of the delivered photos only in all forms of publication including print advertising, packaging, web, television, etc. Lastly SCC does retain the copyrights for the delivered images and the photographs may not be re-sold to any third party without prior written permission.

For more specific details, please refer to the complete documentation here: Media License Agreement

Q2: Can I purchase the sole copyright?

A2: Yes. The copyright is available for purchase and is valued at 500% markup for product catalogue imagery. Ex: $15 per photo x 500% = $75 + $15 = $90 for the copyright of a single CR2 file.

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